PDF Generator API
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Frequently asked questions and answers
How to share templates with other workspaces?
To share your templates with all of your users, you need to Publish your template and set the template access type to Organization. If you just want to allow other Master Users to modify your templates you need to set the template access type to Organization and keep the templates as Draft. One the template is finalized you can Publish it to make it available for all your users. : Thai Open Sans: Greek, Cyrillic, Latin SimHei: Chinese, Cyrillic, Japanese, Latin Times Serif: Cyrillic, Greek, Latin
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Is it possible to have multiple users and allow them to manage their templates?
The PDF Generator API provides a workspace logic that allows creating a separate workspace for each of your customers. When you sign up, you will have an independent "organization", and the email you used in the signup process is the identifier for the "Master User". Whenever you make an API request with a unique workspace identifier, a new workspace is created automatically. All templates created within a workspace are only visible to that specific workspace. You can also create default templa
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Is there a Zapier app for PDF Generator API?
Yes, we have a Zapier app which allows transferring generated documents from one system to another. You can find the PDF Generator API Zapier app here.
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What are "merges per month"?
Making an API request to merge template and data is a “merge” action. One unique PDF/HTML generated through the API is counted as one “merge”.
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What is a Sandbox account?
The Sandbox account is a fully functional PDF Generator API account, which is free to use for the integration process and testing the service. Once you are ready to go production you can just upgrade your account and all your users and templates are available after the upgrade. You can find more information about the API integration here.
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Unable to add new credit card, system responses "Failed to verify the credit card: Do Not Honor".
The "Do No Honor" error is returned by our payment provider if your bank is unwilling to accept the transaction. You would need to contact your bank for more details regarding this generic decline. We use Braintree Payments as our payment partner. Our current payment provider is Braintree Payments.
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What does the "white label" mean in the Enterprise plan?
The "white label" in the Enterprise plan means that you can have a custom theme for the editor that matches your software UI colour scheme and we also deploy the entire solution in separate instances so you can use your own subdomain for the editor and API calls.
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Is it possible to deploy PDF Generator API on premises?
Yes, we do offer an "on premises" deployment where we will ship the entire source code of PDF Generator API and you need to host it in your own servers. We don't limit the number of servers you use to scale vertically. We will also ship bash scripts which automate the version upgrades and deployment tasks. Please contact sales@pdfgeneratorapi.com for more information about the solution and pricing.
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How can I render other components behind the Image component?
If the Image component is placed on the "paper" then it is always rendered as the first layer and you cannot render other components behind the Image component. To overcome this limitation you can place the Image and other components into the Container component, where the layer order is respected and you can send the required component(s) (using right click "Send to back" ) behind the Image. This way all components are rendered correctly.
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Is PDF Generator API GDPR compliant?
Yes, PDF Generator API is GDPR compliant. We don't store any data used to generate the document or the generated document itself. We only store the template structure and any static text which is added to the template. The cloud service is hosted in Amazon Web Services U.S east region If you need to keep the data processing in European Union then it is possible to deploy the solution in European AWS region as part of Enterprise plan. For more details, please see the "Data Processing Agreement"
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What is the difference between master and regular user?
A master user can manage other workspaces and also create and manage templates with organisation access type. The master user can log in to admin panel using email and password. The regular user can only modify templates in their workspace and they access the editor only via the API. Master Workspace / Master User A master workspace is the main/default workspace of your Organization. The email you signed up with is the Master Workspace identifier. Regular Workspace / Regular Use
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